Privacy Policy

1. Information We Collect

We collect and process the following types of information:

Account Information

• Name and email address
• Professional credentials and registration details
• Username and password (encrypted)
• Profile information and preferences

Learning Activity Data

• Course enrollment and completion status
• CPD hours earned and certificates issued
• Assessment results and learning progress
• Course interaction and engagement metrics

Technical Information

• IP address and browser type
• Device information and operating system
• Access times and referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal data for the following purposes:

• Providing access to courses and educational materials
• Tracking and certifying CPD hours and achievements
• Improving course content and platform functionality
• Communicating important updates and course information
• Ensuring platform security and preventing fraud
• Complying with legal and regulatory requirements
• Conducting research to improve dental education (anonymized data only)

3. Legal Basis for Processing

We process your personal data under the following legal bases as defined by UK GDPR:

• Contractual necessity: To provide you with the courses and services you've enrolled in
• Legitimate interests: To improve our platform and educational offerings
• Legal obligation: To comply with educational and professional regulations
• Consent: For marketing communications and optional data uses (where explicitly obtained)

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Course instructors: To facilitate your learning and provide feedback
• Service providers: Third-party platforms that help us deliver the service (under strict data protection agreements)
• Professional bodies: When required for CPD certification and compliance (with your consent)
• Legal authorities: When required by law or to protect our legal rights

5. Data Security

We implement robust security measures to protect your personal data:

• Encrypted data transmission (SSL/TLS)
• Secure password storage with industry-standard encryption
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Regular backups and disaster recovery procedures

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data (subject to legal requirements)
• Right to restriction: Limit how we use your data
• Right to data portability: Receive your data in a machine-readable format
• Right to object: Object to certain types of data processing
• Right to withdraw consent: Withdraw consent for processing at any time

To exercise these rights, please contact our Data Protection Officer at:
data-protection@liverpool.ac.uk

7. Data Retention

We retain your personal data for as long as necessary to:

• Provide you with access to your course materials and CPD records
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

CPD records and certificates are retained indefinitely to support your professional development requirements. Other data is typically retained for 7 years after your last platform activity, unless you request earlier deletion.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Understand how you use the platform
• Improve platform performance and user experience

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

9. International Data Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the UK Information Commissioner's Office
• Adequacy decisions for transfers to approved countries
• Appropriate technical and organizational security measures

10. Children's Privacy

The Liverpool Dental Learning Hub is intended for dental professionals. We do not knowingly collect information from individuals under 18 years of age. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through the platform. Your continued use after such changes constitutes acceptance of the updated policy.

12. Contact Information

For questions about this Privacy Policy or our data practices, please contact:

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
https://ico.org.uk